What exactly is good service? A dictionary definition of service is the action of helping or doing work for someone. The word service was first used in the 13th century, and yes - the word originated from the Latin word servitium.
In lebua, service with a smile is our prime objective; everyone endeavors to do their utmost best. Take a look at the video below to feel the warmth extended Limousine at lebua at State Tower
Alex Holzer, our mixologist - through his creations in Distil and the Skybar is a service that is infused in innovation.
Through concerted efforts spanning two countries now (lebua Bangkok and lebua New Delhi), Chef Frank aspires to heighten the culinary experience for guests at lebua. This is his service - one that we can enjoy from our table when dining in The Dome. Read a snippet of his efforts here.
For the front desk crew, their role is a pivotal one as guests meet them first. They are like the brand ambassadors of lebua. I spoke to one of them and to him - service is about listening to the needs of the guest - no matter how unusual it may sound, one must show empathy and go beyond the call of duty to meet or exceed the request.
With such enthusiasm and commitment across the board, it is no wonder that lebua is an award winning hotel in Bangkok.
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